The world's local bank
Contact Us
Contact HSBC Bank Australia
For assistance with your questions or concerns, you can contact HSBC Bank Australia via the options available below.
Personal Banking
Email Personal Banking
Email HSBC Premier
Phone Numbers - Personal Accounts
Corporate and Business Banking
Email Small Business Banking
Email Commercial and Corporate
Phone Numbers - Business Accounts
Further Contact Details
Phone Numbers - Personal Accounts
| Personal Banking Customers | |
| 24 Hour Customer Service | 1300 308 008 (English) 1300 309 388 (中文 - Cantonese & Mandarin) |
| Internet Banking Customer Service | 1300 306 543 (Open Mon - Fri 8am - 8pm) +612 9005 8421 (Open Mon - Fri 8am - 8pm) |
| HSBC Premier | 1300 301 605 (or +61 2 9005 8114 from overseas) New to HSBC Premier 1300 301 168 (or +61 2 9005 8192 from overseas) Existing HSBC Premier Customer |
| All New Sales / Product Enquiries | 1300 308 880 (Open Monday to Friday 8am-8pm) |
| VISA | 132 152 (Staff Assisted Line Open 7 days, 8am - 9pm) 132 152 (Automated Phone Banking & Lost/Stolen options open 24 Hours) |
| HSBC American Express (New Applications) HSBC American Express (Existing Cardholders) |
1300 308 880 (Open Monday to Friday 8am-8pm) 1300 132 639 (Lost/Stolen open 24 Hours) |
| ATM Card | 1300 308 788 (Lost/Stolen) |
Phone Numbers - Business Accounts
| Small Business Banking Customers | |
| Small Business | 1300 308 880 (Open Monday to Friday 8am-8pm) |
| Commercial and Corporate Banking Customers | |
| New Commercial and Corporate Enquiries | 1300 308 019 (NSW and ACT) (07) 3835 7880 (QLD) (08) 8112 8610 (SA and NT) (03) 9225 3703 (VIC and TAS) (08) 9320 9806 (WA) |
| Existing Commercial and Corporate Customers Client Service Team HSBCnet Technical Enquiries Hexagon Technical Enquiries Business Internet Banking International Trade - Local state offices |
1300 300 437 (Open Monday to Friday 9am-5pm) |
| Debtor Finance | (02) 9006 5899 (NSW) (03) 9225 3746 (VIC) (02) 9006 5848 (All other states) |
| International Trade | 1300 300 437 |
Complaints and Feedback
At HSBC Bank Australia Limited we are committed to the delivery of excellence through the highest customer service standards.
Whether you are providing feedback, paying a compliment or making a complaint, your input is the key to inspiring our products and services.
By Phone:
Within Australia:
Toll Free: 1300 308 188
From Overseas:
+61 2 9005 8180
By Fax:
+61 2 9255 2647
By Mail:
Customer Relations Team -
HSBC Bank Australia Limited,
580 George Street,
Sydney NSW 2000
Email Us your Complaints or Feedback.
* If you are a Corporate Customer, you should contact your Relationship Manager directly in the first instance.
More information on HSBC's complaints management process can be obtained by downloading our "Handling your complaints and feedback" brochure.
If you do not have Adobe Acrobat, please download AdobeTM Acrobat Reader® from adobe.com.
